Forum Irlande / In English / General discussion / Customer Service Technician - Dublin City Centre

We are a leading European technology company delivering a portfolio of cloud services to businesses. This new role is in the scope of creating its new main technology platform in Ireland to support the next phase of international growth in Europe.

Job Summary:
The successful candidate will play a key role in the growth of our business and ensure our reputation as a market leading solution provider is maintained. This position will be responsible for dealing with customers, directly communicating with fast growing end-user base by phone and e-mail, setting them up and solving any customer technical issues.  

Job Duties:
• Responsible for resolving customers’ technical issues efficiently, accurately and in a professional manner using excellent customer service skills.
• Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
• Report accurately all enquiries and trouble tickets on company system
• Other duties as assigned.

Job Requirements and Experience:
• Minimum 3 years experience in Technical Support / Inbound Call Center
• Good telecoms and IT knowledge
• Superior technical and problem solving skills
• PC proficiency; Knowledge of MS Word, Excel and Outlook
• Experience resolving user related technical problems with directions given over the phone
• Excellent communication skills (oral and written)
• Ability to work both independently and as part of a team is a must
• Enthusiasm and energy
• Prior experience in a call center or similar position is essential.    
• Fluent French language skills essential

Location: Dublin
Salary: Market Rate
Contact: annecallananhr@gmail.com