Forum Irlande / In English / General discussion / Customer Service Advisors - Dublin

We are a leading European technology company delivering a portfolio of cloud services to businesses. This new role is in the scope of creating its new main technology platform in Ireland to support the next phase of international growth in Europe.
This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team.
Role/Opportunity
• Provide positive and customer-centered support in response to email, Live Chat, telephone or technical inquiries
• Listening attentively to customer needs, reaching agreement about their issue and driving it to a resolution
• Troubleshoot simple technical issues through a solutions orientated approach
• Set up new clients including providing online training
• Educate customers about support options, online tools, and self-help or tutorial training resources
• Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the brand.
• Create and update internal standard reports and tools.
Skills/Experience
• Bachelor’s Degree required
• Must be fluent in French - Fluency in a second language would be an advantage
• 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
• Working knowledge of Microsoft computer applications, email and internet
• Ability to excel in an energetic, fast paced, customer focused environment
• Flexibility to work outside core working hours and overtime as required
• Excitement and passion for games products and the ability to share this passion with the customer.

Location: Dublin
Remuneration: market rate
Contact: annecallananhr@gmail.com