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Vacancy – Customer Service Associate (FRENCH)

Location:Cork Airport Business Park, Ireland
Type:Contract Position
(Possible permanent contract for top performers)
Salary: €10.10 per hour (€21,000 per annum)
Overtime available at peak times
Expect Consultant:     Margaret Galvin


Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.

The Role

•Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
•Respond to customer contacts in a timely and accurate manner in line with company service levels
•Work to team and individual goals for response times, resolution of problems and call volumes
•Aim to be the best, always aiming for the highest standard of Customer Service
•Interact with other departments to make things happen and solve issues
•Deal with complaints in relation to incorrect or late orders, and damaged goods
•Reporting to your Team Manager you will strive to meet your objectives
•This purely a customer support position (no sales involved)

Requirements
•Fluency in French is essential, both written and spoken
•Good English language is required, non-fluent speakers will be considered, you will be working with the French market only
•Customer service skills with a good telephone manner
•Adaptable and flexible approach
•Able to work on own initiative
•Mature outlook and able to resolve problems effectively
•Team Player with ability to learn fast
•Call Centre or Customer Service experience preferred (4 weeks of training provided)
•Good computer skills including Outlook, Word, Excel and databases
•Strong communication skills
•Customer Focused and good inter-personal skills